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Email Troubleshooting Page

Are you receiving Ezine regularly? If not, please read this important message. 

Due to addition of stricter spam filters on a variety of email clients, some participants tell us that they are no longer receiving their Ezine; a publication that they wish to receive. We'd like to let you know there are reasons why this usually occurs....and it is easy to correct!

1. Are you using Spam Filtering Software?
   
   
2. Have you added ezine@aviewfromtheridge.com to your address book? (This will impact our ability to communicate with you and your ability to view images in HTML.)

See below for more information on each item listed above.

In addition, other email from the aviewfromtheridge.com domain is sent to you when you place an order, receive information as an affiliate or as a One-Year Success Plan member, request information from one of our Customer Service team members, etc. If your email provider enables it (and to be on the safe side), please add the domain aviewfromtheridge.com as an approved sender.

________________________________________________________________________

1. Are you using spam filtering software?

If you are using spam filtering software, you can enter the following email address into your filtering software "whitelist" to ensure you continue to receive messages from us:

If you are using spam filtering software for personal use, please enter ezine@aviewfromtheridge.com as an approved sender.

If your company is using spam filtering software, please contact your Information Technology department and request to add ezine@aviewfromtheridge.com.
________________________________________________________________________

3. Have you added Ezine@aviewfromtheridge.com to your address book?

Some email providers impose restrictions on email delivery, which may impact our ability to communicate with you and/or your ability to view images in HTML. Please check the details below under your email provider or your software for more information:
 

Is your email provider AOL 9?

1. Open the Ezine
2. Click the “Add Address” icon on the right side of the window.
3. Click the “OK” button.

Is your email provider AOL 8?

1. Open Ezine email
2. Click the “Add to Address” icon on the right-hand side of the window.
3. Click the “Save” button.

Is your email provider AOL Netmail?

1. Open Ezine email
2. Click the “Add to Address” icon.
3. Click the “Save” button.

Is your email provider Yahoo! Mail?

1. Open Ezine
2. Click the "Add to Address Book" link on the far right.
3. Click the “Add Checked Contact” button.

Is your email provider Hotmail?

1. Open Ezine
2. Click "Save Address(es)" at the top of the message header.
3. Click “OK” button.

Is your email provider MSN 8?

1. Open Ezine
2. Click “Save Addresses” at the upper right hand side of the screen.
3. Select the check box next to the address you want to save.
4. Click the “Save” button.

Is your email provider Earthlink Webmail?

1. Open Ezine
2. Click the “Add to Address Book” link.
3. Click the “Save” button on the popup.

Is your email provider Earthlink Total Access?

1. Open a Ezine
2. In the From field, right-click the aviewfromtheridge.com address.
3. Click "Add to Address Book".
4. Click the “Ok” button.

or...
1. In the message list of your Inbox or other mail folder, right-click Ezine.
2. Click “Add Sender to Address Book.”
3. Click the “OK” button.

or...
1. Open Ezine
2. Click "Add Sender" in the upper right of the header.
3. The name and email address from email are pre-populated in the “Add to Address Book” pop-up.
4. Click "Yes".

Is your email provider Outlook 11?

1. Open Ezine
2. Right-click the name of the sender you want to make as a contact.
3. Click "Add to Outlook Contacts" on the shortcut menu.

OR

1) Right-click any email received from aviewfromtheridge.com
2) Select "Junk Mail" and select Approved Sender

Is your email provider Outlook 2000?

1. Open Ezine
2. In the From field, right-click the address.
3. Click the “Add to Contacts” link on the shortcut menu.
4. Click the “OK” button

OR

1) Right-click any email received from aviewfromtheridge.com
2) Select "Junk Mail" and select Approved Sender

Is your email provider Outlook Express 6?

1. Open Ezine
2. In the From field, right-click the aviewfromtheridge.com address.
3. Click the “Add to Address Book” link in the menu.
4. Click the “OK” button.

or...
1. In the message list of your Inbox or other mail folder, right-click Ezine.
2. Click the “Add Sender to Address Book” link in the menu.
3. Click the “OK” button.

Is your email provider Netscape 6 and 7?

1. Open Ezine
2. In the From field, right-click the aviewfromtheridge.com address.
3. Click the "Add to Address Book" link in the menu.
4. Click the “OK” button.